Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully.

1. Return Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Returns are only accepted for:

  • Damaged items

  • Defective products

  • Wrong item delivered

2. Non-Returnable Items

We do not accept returns for:

• Used or worn items

• Products without original packaging

• Change of mind (unless approved)

3. Return Process

To request a return:

1. Contact us via WhatsApp or email within 7 days of receiving your order.

2. Share your order number and clear photos/videos of the issue.

3. Our team will review and guide you with return instructions.

4. Refund Policy

• Once your return is approved and received, your refund will be processed.

• Refunds are usually issued via:

  • Bank transfer, or

  • JazzCash / EasyPaisa

• Processing time: 3–7 working days

5. Shipping Charges

• If the product is damaged or incorrect, we will cover return shipping.

• For other approved returns, the customer may need to bear shipping charges.

6. Exchange Policy

• We offer exchange for defective or incorrect items.

• Exchange is subject to product availability.

7. Order Cancellation

• Orders can be cancelled before dispatch.

• Once shipped, cancellation is not possible.

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📌 Important Note

We reserve the right to رفض (reject) any return request that does not meet our policy conditions.

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For any questions, feel free to contact our support team. We’re here to help!